AI Ticket Assistant

MERN Stack Generative AI Google Gemini TailwindCSS
⏱ 1 min read
💻 Source Code

Overview

AI Ticket Assistant is a modern MERN stack application that leverages Google Gemini AI to revolutionize help desk operations. It automates ticket analysis, categorization, and assigns tickets based on agent skills.

Key Features

  • 🤖 AI-Powered Triage: Uses Google Gemini to analyze ticket content and sentiment
  • 👥 Smart Assignment: Matches tickets to agents based on normalized skills
  • 📊 Admin Dashboard: Comprehensive analytics and user management
  • 🔄 Background Processing: Heavy AI tasks handled asynchronously via Inngest
  • 🔔 Notifications: Automated email alerts using Nodemailer

Project Architecture

  1. Frontend: React + Vite + TailwindCSS (DaisyUI)
  2. Backend: Express.js REST API
  3. Database: MongoDB for persistent storage
  4. AI Layer: Google Gemini API via Inngest background jobs

Tech Stack

TechnologyPurpose
Google GeminiAI Intelligence
ReactFrontend UI
Node.js/ExpressBackend API
MongoDBDatabase
InngestBackground Jobs

Getting Started

# Clone
git clone https://github.com/Hritikraj8804/AI-ticket-assistant.git

# Backend Setup
cd backend
npm install
# Set GEMINI_API_KEY in .env

# Frontend Setup
cd frontend
npm install

# Run (requires 4 terminals)
# 1. Mongo, 2. Inngest, 3. Backend, 4. Frontend

Automating support workflows with the power of Generative AI.