https://chcha.in/tags/google-gemini/Recent content in Google Gemini on Dev PortfolioHugoen-usSat, 28 Jun 2025 00:00:00 +0000https://chcha.in/projects/ai-ticket-assistant/Sat, 28 Jun 2025 00:00:00 +0000https://chcha.in/projects/ai-ticket-assistant/Overview AI Ticket Assistant is a modern MERN stack application that leverages Google Gemini AI to revolutionize help desk operations. It automates ticket analysis, categorization, and assigns tickets based on agent skills. Key Features 🤖 AI-Powered Triage: Uses Google Gemini to analyze ticket content and sentiment 👥 Smart Assignment: Matches tickets to agents based on normalized skills 📊 Admin Dashboard: Comprehensive analytics and user management 🔄 Background Processing: Heavy AI tasks handled asynchronously via Inngest 🔔 Notifications: Automated email alerts using Nodemailer Project Architecture Frontend: React + Vite + TailwindCSS (DaisyUI) Backend: Express.